Cambar's Customer Service Offerings

Implementation Services

Cambar’s team of experts helps our clients with every step of solution deployment. Our implementation staff provides the technology, business insights, tools, resources, and experience needed to maximize business processes within the configuration of our client’s solution. We operate to ensure that the deployment of our client’s solution meets business goals while enabling strategic initiatives.

Cambar Solutions’ Implementation Services include:

• Solution Consultation
• Solution Design and Development
• Solution Customization
• Testing and Quality Assurance
• Customized Documentation
• Project Management
• 24 x 7 Support
• IT Consultation

Technical Services

Cambar Solutions knows that a world-class solution won’t solve business issues if the platform is not built to handle the demands of the application environment. That’s why we utilize our technical expertise to integrate our client’s solution in the right platform environment. Cambar Solutions’ Technical Services ensures our clients have the right hardware configuration to support the processing and transaction requirements of the business. The right platform insures that our clients will get a solution that delivers robust performance.

Education Services

Cambar Solutions recognizes that education is key to realizing an optimal return on any solution investment. It allows our clients to employ the solution to its fullest extent, reaping the highest level of benefit from every dollar spent. Our solution-specific courses are designed to help end users maximize the utility of our solution by arming them with all the power that a complete understanding can bring.

Support and Maintenance

Cambar Solutions’ goal is to help our clients organization make the transformations necessary to serve increasing customer demands. By offering support via phone, web or e-mail, we help maximize our client’s investment in our solutions. Our emphasis on providing superior client support cannot be overstated. That’s why we are available to help apply best practices in our client’s operational environment – to ensure our clients operate productively and efficiently.

Cambar Solutions’ support services include:

• Base application Help Desk support
• Telephone, web and e-mail support and consultation
• Access to application upgrades

The people in our client support organization are dedicated, experienced and skilled professionals who are eager to guidance and assistance. We strive to ensure satisfaction each time our clients call on us for support.

Post Engagement Audits

Our emphasis on providing superior client support cannot be overstated. That’s why we are available to help apply best practices in our client’s operational environment by conducting system re-evaluations. Cambar Solutions’ Post Engagement Audit focuses on the identification of opportunities to optimize the benefits and potential that our solution is capable of delivering. An experienced team of Cambar Solutions’ consultants analyzes the current implementation and then develops a plan for recalibration. The result is a plan for excellence that promotes and leverages the capabilities within the system to meet our client’s current needs and growth opportunities.

Cambar Solutions’ Post Engagement Audit ensures our clients have a blueprint detailing strategies for achieving a state that ensures achievement of all the benefits and potential that the solution is capable of delivering.